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Return Policy & Damages

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns will have a re stocking charge applied to them, this amount will be 10% of the purchase value.

Once items have left our warehouse, the item is shipped, therefore any cancellation in transit will count as a return and the applicable charges applied.

Several types of goods are exempt from being returned. Items that are made to order cannot such as Sciae items cannot be returned

Items that need to be returned must be re-packaged in the packaging they came in on the day of delivery. If you no longer have the original packaging, or it’s too worse for wear to use again, it’s your responsibility to get packaging material that’s suitable for the safe transport of your order.

 


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@touchofhomeuk.zendesk.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@touchofhomeuk.zendesk.com and send your item to: Suite 5, Williamson House, Wotton Rd Ashford GB TN236LW.

You MUST check all items at the point of delivery to make sure there is no damages and make sure the driver notes down any damages on the items. If you do not do this Touch of Home Ltd cannot take any responsibility for damages or issue any replacements without charge. If you have done this a replacement will be sent out free of charge, if you have not then we will ONLY ship a replacement by you paying our cost price for the replacement item or part.


Shipping
To return your product, you should mail your product to: Suite 5, Williamson House, Wotton Rd Ashford GB TN236LW

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.